I have lost the product. My download link expired. How can I download purchased product again?
Just contact us, and we will generate new download link for you.
I purchased the product some years ago. I can’t log-in to my Eplex7 account. What should I do?
It is possible that you purchased the product on our old website. Please contact us and we will check if you already have an account on our website.
Where I can reset my password? / I didn’t receive a password reset email?
In case you have lost your password or you would like to change your password simply go to Eplex7 / My account. Here you can request for reset password. You will get specific link in email. If you have not received any email until 10 minutes, for sure check your spam / junk folder in your mailbox. If you have not find any confirmation email, please write us directly to info(at)eplex7.com. We can change manually your password in our system.
I didn’t received full version / download link immediately after purchase, what should I do?
Please note: We are sending (selected products – mainly vst & au instruments) full versions manually, registered to your name usually within 24 hours after purchase (in special cases max 48 hours after purchase). Often we sent it much sooner. This is because of big piracy in audiomarket – development of one plugin usually took 3-8 months of hard work and it is our full time job and main income, if product is pirated all our hard work is wasted! We chooses this protection method after our previous experience in audio software market. Thanks for understanding and supporting us and development of next software.
If you didn’t receive download link after more than 48 hours after purchase please send us e-mail: info (at) eplex7.com
I just started producing electronic music, how to run your software?
It is easy. Firstly you should have hosting DAW / Music application like FL STUDIO, CUBASE, ABLETON, LOGIC PRO, REAPER, ORION, DIGITAL PERFORMER or other…
Then you should copy VST.dll or AUDIO UNIT Package (full version or demo) to VST folder of your application
usually looks like c:/program files / Steinberg / Cubase / VST or similar depending on your software. Next just activate
your product in music software and start the work. If you need more details please use YouTube.com and search tutorial “how to install VST effect (or instrument) in your music software” or “how to install audio unit in your music software”