I have lost the product. My download link expired, how can I download this product again?

Just contact us, and we will generate new download link for you.


What to do with problem in the website checkout?  “Billing province” or “Postcode”

We apologize for this inconvenience with our website. Please try to make an order again.

– add product to cart / click on the yellow button “Check out with PayPal” (the payment without registration)… or
– try to make purchase from another IP address, add product to cart / proceed to checkout / make registration / the payment.

If it is not helped you can make direct payment to our PayPal account. Feel free to contact us at info (at) eplex7.com for necessary information.


Where I can reset my password?

In case you have lost your password or you would like to change your password simply go to Eplex7 / My account. Here you can request for reset password. You will get specific link in email. If you have not received any email until 10 minutes, for sure check your spam / junk folder in your mailbox. If you have not find any confirmation email, please write us directly to info(at)eplex7.com. We can change manually your password in our system.

Why your plug-ins don’t have design? Just, basic flat shapes.

Because sound is more important. We don’t focus on graphics and rather spend our time for research and developing
new DSP (audio) algorithms.

I didn’t received full version/download link immediately after purchase, what should I do?

Please note: We are sending (selected products – mainly vst & au instruments) full versions manually, registered to your name usually within 24 hours after purchase  (in special cases max 48hours after purchase). Often we sent it much sooner. This is because of big piracy in audiomarket – development of one plugin usually took 3-8 months of hard work and it is our full time job and main income, if product is pirated all our hard work is wasted! We chooses this protection method after our previous experience in audio software market. Thanks for understanding and supporting us and development of next software.

If you didn’t receive download link after more than 48 hours after purchase please send us e-mail: info (at) eplex7.com

I just started producing electronic music, how to run your software?

It is easy. Firstly you should have hosting DAW / Music application like FL STUDIO, CUBASE, ABLETON, LOGIC PRO, REAPER, ORION, DIGITAL PERFORMER or other…

Then you should copy VST.dll or AUDIO UNIT Package (full version or demo) to VST folder of your application
usually looks like c:/program files/Steinber/Cubase/VST  or similar depending on your software. Next just activate
your product in music software and start the work. If you need more details please use youtube.com and search tutorial  “how to install VST effect (or instrument) in your music software” or “how to install audio unit in your music software”